Cancellation Policy
Effective Date: June 2026
At Pietra Noor, every piece of jewelry is handcrafted with care and attention to detail. As our products are made to order, we begin the crafting process shortly after an order is placed. Please review our cancellation policy below.
Order Cancellation
Orders may be cancelled within 24 hours of placing the order, provided the crafting process has not yet begun.
To request a cancellation, please contact us as soon as possible with your order details.
Once production has started, orders cannot be cancelled due to the handcrafted nature of our products.
Cancellation by Pietra Noor
In rare situations, we may need to cancel an order due to reasons such as:
Product unavailability.
Payment verification issues.
Incomplete or incorrect order information.
Circumstances beyond our reasonable control.
If we cancel your order, you will be notified promptly and receive a full refund to your original payment method.
Refund for Cancelled Orders
Approved cancellations made before production begins will receive a full refund.
Refunds are processed to the original payment method.
Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to appear in your account.
Contact Us
If you wish to cancel your order or have any questions regarding this policy, please contact us through the contact information provided on our website.
Processing Time: All Pietra Noor jewelry is handcrafted to order and typically ships within 8–10 business days.