At Pietra Noor, every piece is handcrafted with care and attention to detail. We strive to ensure that every customer is satisfied with their purchase.
We accept returns only under the following circumstances:
Customers must contact us within 48 hours of delivery and provide clear photographs of the issue.
Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method used for the purchase.
Due to the handcrafted nature of our products, the following items are not eligible for return or refund:
Return shipping costs are the responsibility of the customer unless the error was made by Pietra Noor.
For any questions regarding returns or refunds, please contact us:
Email: shamsicrafts@gmail.com
WhatsApp: +91 7830554041
Monday – Saturday
10:00 AM – 10:00 PM (IST)
