Welcome to Pietra Noor. We’ve answered some of the most common questions about our handcrafted jewelry, ordering process, shipping, and product care. If you don’t find the information you’re looking for, please feel free to reach out through our Contact Us page.
1. Are your jewelry pieces handcrafted?
Yes. Every Pietra Noor piece is handcrafted by skilled artisans. Each design is carefully created using traditional craftsmanship and natural gemstones, making every piece unique.
2. Why does my order take 8–10 business days to ship?
Since every piece is handcrafted to order, we require 8–10 business days to create, inspect, and prepare your jewelry before dispatch. This ensures the highest level of craftsmanship and quality.
3. Do you offer free shipping?
Yes. We offer FREE worldwide shipping on all orders.
4. How long does delivery take?
India: 3–7 business days after dispatch.
International Orders: 7–15 business days after dispatch, depending on your destination and customs processing.
5. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number so you can monitor your package throughout its journey.
6. Are the gemstones natural?
Yes. We use genuine natural gemstones whenever specified in the product description. Because gemstones are naturally formed, slight variations in color, texture, and pattern are normal and make every piece one of a kind.
7. Will my jewelry look exactly like the product photos?
Our product photographs accurately represent each design. However, because every piece is handcrafted using natural materials, slight variations in stone patterns, colors, and handcrafted details are part of the beauty of artisan-made jewelry.
8. Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once production has begun or your order has been shipped, changes or cancellations may no longer be possible.
9. Do you accept returns or exchanges?
Please refer to our Returns & Refund Policy for complete details regarding returns, exchanges, and refunds.
10. Do you ship internationally?
Yes. We proudly offer free worldwide shipping to customers across many countries.
Please note that international customers may be responsible for any customs duties, import taxes, or VAT charged by their country’s customs authorities.
11. How should I care for my jewelry?
To keep your Pietra Noor jewelry looking beautiful:
- Store it in a dry place away from direct sunlight.
- Avoid contact with perfumes, lotions, hairsprays, and harsh chemicals.
- Remove jewelry before swimming, showering, exercising, or sleeping.
- Clean gently with a soft, dry cloth after wearing.
12. Is your jewelry suitable for sensitive skin?
Our jewelry is crafted using high-quality materials. If a product contains specific metals or materials, they will be listed in the product description. If you have known metal allergies, please review the product details before purchasing.
13. Can I send a Pietra Noor piece as a gift?
Absolutely. Pietra Noor jewelry makes a thoughtful gift for birthdays, anniversaries, weddings, festivals, and other special occasions. Every order is packaged with care to create a beautiful unboxing experience.
14. How can I contact Pietra Noor?
If you have any questions about your order or our products, please use the Contact Us page on our website. We’ll be happy to assist you.
Thank you for choosing Pietra Noor. Every piece we create is handcrafted with care, inspired by timeless artistry, and made to be cherished for years to come.