Thank you for choosing Pietra Noor. Every piece of our jewelry is handcrafted by skilled artisans using natural stones and inspired by the timeless artistry of Pietra Dura. Because each piece is made to order, we take the time to ensure exceptional craftsmanship and quality before it reaches you.
All Pietra Noor jewelry is handcrafted to order.
Please allow 8–10 business days for your order to be crafted and prepared for shipment.
During festive seasons, holidays, or promotional events, processing times may be slightly longer.
Each piece undergoes a careful quality inspection before it is securely packaged and dispatched.
We are pleased to offer FREE shipping on all orders worldwide.
Estimated Delivery: 3–7 business days after dispatch.
Shipping Cost: Free.
Estimated Delivery: 7–15 business days after dispatch, depending on the destination country.
Shipping Cost: Free.
Please note that delivery times are estimates and may vary due to customs clearance, local courier services, weather conditions, or other unforeseen circumstances.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Once your order has been shipped, you will receive a tracking number so you can monitor your shipment’s progress. Please allow up to 24 hours for tracking information to become active.
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including customs inspections, courier delays, severe weather, or other logistical factors. We appreciate your patience and understanding.
Please ensure that your shipping address and contact details are accurate when placing your order. Pietra Noor is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
If your order arrives damaged or appears to be lost during transit, please contact us through our Contact Us page within 48 hours of delivery (or the expected delivery date). Please include your order number and photographs of any damage, if applicable, so we can assist you as quickly as possible.
If you have any questions regarding shipping, your order, or our products, please reach out through the Contact Us page on our website. We are always happy to assist you.
Thank you for supporting handcrafted artistry. Every Pietra Noor creation is made with patience, precision, and care—crafted especially for you and delivered with pride, wherever you are in the world.
