Terms & Conditions

Last Updated: July 8, 2026

Welcome to Pietra Noor. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General

Pietra Noor offers handcrafted jewelry inspired by the timeless artistry of Pietra Dura. All products displayed on our website are subject to availability, and we reserve the right to modify or discontinue any product without prior notice.

2. Product Information

We strive to ensure that all product descriptions, images, and specifications are accurate. However, as each piece is handcrafted using natural gemstones, slight variations in color, texture, pattern, size, or finish are normal and make every piece unique.

These natural variations are not considered defects.

3. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.

4. Orders

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order if we suspect fraudulent activity, pricing errors, or violations of these Terms & Conditions.

5. Handcrafted Production

Every Pietra Noor piece is handcrafted to order.

Please allow 8–10 business days for production before your order is shipped. Production times may be extended during holidays, festive seasons, or periods of exceptionally high demand.

6. Shipping

We offer free worldwide shipping on all orders.

Estimated delivery times begin after your order has been dispatched and may vary depending on your location, customs clearance, courier services, and other factors beyond our control.

International customers may be responsible for customs duties, taxes, VAT, or import fees imposed by their country.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our Returns & Refund Policy. Please review that policy before making a purchase.

8. Intellectual Property

All content on this website, including photographs, logos, designs, product descriptions, graphics, text, and branding, is the property of Pietra Noor and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

Pietra Noor shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, except where required by applicable law.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the Contact Us page on our website.

Thank you for choosing Pietra Noor. We are honored to create handcrafted jewelry that celebrates artistry, heritage, and timeless elegance.